OnQ Global, Your Partner for Customer Service Excellence

With OnQ Global, you can rest assured that your customer or patient contact center is in capable hands. We deliver exceptional service, reducing costs and improving satisfaction every step of the way. 

Explore our three specialized service pillars

QHealth

QTech

QSolve

OnQ Global customer service team providing contact center solutions

OnQ Global, Your Partner for Customer Service Excellence

With OnQ Global, you can rest assured that your customer or patient contact center is in capable hands. We deliver exceptional service, reducing costs and improving satisfaction every step of the way. 

Explore our three specialized service pillars

QHealth

QTech

QSolve

OnQ Global customer service team providing contact center solutions

OnQ Global, Your Partner for Customer Service Excellence

With OnQ Global, you can rest assured that your customer or patient contact center is in capable hands. We deliver exceptional service, reducing costs and improving satisfaction every step of the way. 

Explore our three specialized service pillars

QHealth

QTech

QSolve

OnQ Global customer service team providing contact center solutions

Partnerships & Memberships

Partnerships & Memberships

Partnerships & Memberships

OnQ Global About Agent

Who We Are

About OnQ Global

OnQ Global, Inc. is a US-headquartered Global Business Services (GBS) company committed to elevating global labor with technology solutions. We operate across three specialized pillars:

  • QHealth serves healthcare industry clients,
  • QTech develops and delivers technology for all industries, and
  • QSolve delivers solutions to diverse industries (finance, education, retail, and more).

With major hub offices in Panama, Kenya, and India, OnQ Global delivers seamless multilingual support through a fusion of human expertise, intelligent automation, advanced analytics, and agentic Voice AI.

+1 (832) 602 4991

connect@onq.global

+1 (800) 555 555

OnQ Global About Agent

Who We Are

About OnQ Global

OnQ Global, Inc. is a US-headquartered Global Business Services (GBS) company committed to elevating global labor with technology solutions. We operate across three specialized pillars:

  • QHealth serves healthcare industry clients,
  • QTech develops and delivers technology for all industries, and
  • QSolve delivers solutions to diverse industries (finance, education, retail, and more).

With major hub offices in Panama, Kenya, and India, OnQ Global delivers seamless multilingual support through a fusion of human expertise, intelligent automation, advanced analytics, and agentic Voice AI.

+1 (800) 555 555

connect@onq.global

+1 (800) 555 555

OnQ Global About Agent

Who We Are

About OnQ Global

OnQ Global, Inc. is a US-headquartered Global Business Services (GBS) company committed to elevating global labor with technology solutions. We operate across three specialized pillars:

  • QHealth serves healthcare industry clients,
  • QTech develops and delivers technology for all industries, and
  • QSolve delivers solutions to diverse industries (finance, education, retail, and more).

With major hub offices in Panama, Kenya, and India, OnQ Global delivers seamless multilingual support through a fusion of human expertise, intelligent automation, advanced analytics, and agentic Voice AI.

+1 (800) 555 555

connect@onq.global

+1 (800) 555 555

connect@onq.global

Elevating Global Labor and Technology Solutions.

ProfitabilityImprove QualityEnsure Success

What Can Q Do for You?

Our Three-Pillar Model

QTechQHealthQSolve

We specialize in healthcare-focused customer service with a deep understanding of the U.S. healthcare revenue cycle. Our HIPAA-compliant contact center teams handle patient scheduling, prior authorizations, billing inquiries, and more.

What QHealth Delivers:

  • Lower call abandonment rates
  • Faster call response times
  • Increased patient satisfaction scores
  • Higher A/R collections and cleaner claim submission rates

With bilingual, college-educated agents working in U.S. time zones, QHealth becomes a seamless extension of your internal staff.

What Can Q Do for You?

QTech helps businesses scale intelligently through automation, AI, and robotic process automation (RPA). We implement tech solutions that automate repetitive manual tasks, improve data accuracy, and unlock significant cost savings.

What QTech Delivers:

  • EHR & billing system integrations.
  • Automated reminders, data validation, and reporting workflows
  • RPA for claims processing, data migration, and case management
  • AI-driven analytics and predictive operations

QTech is industry-agnostic and supports both healthcare and enterprise clients looking to future-proof their operations.

What Can Q Do for You?

QSolve is our flexible, people-driven service arm designed to meet the unique needs of non-healthcare and enterprise clients. Whether it’s customer service overflow, back-office support, or multilingual communications, QSolve delivers cost-effective results.

What QSolve Delivers:

  • Customer experience management
  • Multi-channel tech support (email, chat, phone)
  • Order processing, verifications, and CRM updates
  • Custom staffing models and KPI alignment

What Can Q Do for You?

Elevating Global Labor With Technology Solutions.Elevating Global Labor With Technology Solutions.

What Can Q Do for You?

Our Three-Pillar Model

QTechQHealthQSolve

We specialize in healthcare-focused customer service with a deep understanding of the U.S. healthcare revenue cycle. Our HIPAA-compliant contact center teams handle patient scheduling, prior authorizations, billing inquiries, and more.

What QHealth Delivers:

  • Lower call abandonment rates
  • Faster call response times
  • Increased patient satisfaction scores
  • Higher A/R collections and cleaner claim submission rates

With bilingual, college-educated agents working in U.S. time zones, QHealth becomes a seamless extension of your internal staff.

What Can Q Do for You?

QTech helps businesses scale intelligently through automation, AI, and robotic process automation (RPA). We implement tech solutions that automate repetitive manual tasks, improve data accuracy, and unlock significant cost savings.

What QTech Delivers:

  • EHR & billing system integrations.
  • Automated reminders, data validation, and reporting workflows
  • RPA for claims processing, data migration, and case management
  • AI-driven analytics and predictive operations

QTech is industry-agnostic and supports both healthcare and enterprise clients looking to future-proof their operations.

What Can Q Do for You?

QSolve is our flexible, people-driven service arm designed to meet the unique needs of non-healthcare and enterprise clients. Whether it’s customer service overflow, back-office support, or multilingual communications, QSolve delivers cost-effective results.

What QSolve Delivers:

  • Customer experience management
  • Multi-channel tech support (email, chat, phone)
  • Order processing, verifications, and CRM updates
  • Custom staffing models and KPI alignment

What Can Q Do for You?

Elevating Global Labor With Technology Solutions.Elevating Global Labor With Technology Solutions.

What Can Q Do for You?

Our Three-Pillar Model

QTechQHealthQSolve

We specialize in healthcare-focused customer service with a deep understanding of the U.S. healthcare revenue cycle. Our HIPAA-compliant contact center teams handle patient scheduling, prior authorizations, billing inquiries, and more.

What QHealth Delivers:

  • Lower call abandonment rates
  • Faster call response times
  • Increased patient satisfaction scores
  • Higher A/R collections and cleaner claim submission rates

With bilingual, college-educated agents working in U.S. time zones, QHealth becomes a seamless extension of your internal staff.

What Can Q Do for You?

QTech helps businesses scale intelligently through automation, AI, and robotic process automation (RPA). We implement tech solutions that automate repetitive manual tasks, improve data accuracy, and unlock significant cost savings.

What QTech Delivers:

  • EHR & billing system integrations.
  • Automated reminders, data validation, and reporting workflows
  • RPA for claims processing, data migration, and case management
  • AI-driven analytics and predictive operations

QTech is industry-agnostic and supports both healthcare and enterprise clients looking to future-proof their operations.

What Can Q Do for You?

QSolve is our flexible, people-driven service arm designed to meet the unique needs of non-healthcare and enterprise clients. Whether it’s customer service overflow, back-office support, or multilingual communications, QSolve delivers cost-effective results.

What QSolve Delivers:

  • Customer experience management
  • Multi-channel tech support (email, chat, phone)
  • Order processing, verifications, and CRM updates
  • Custom staffing models and KPI alignment

What Can Q Do for You?

Elevating Global Labor With Technology Solutions.Elevating Global Labor With Technology Solutions.

Elevating Global Labor With Technology Solutions.Elevating Global Labor With Technology Solutions.

OnQ Global Home Awards

Why OnQ Global?

Why Trust OnQ Global?

We are more than a vendor; we are a strategic partner.

What makes OnQ Global different?

  • Award-winning performance recognized by Contact Center World
  • Customer service excellence built into every service interaction.
  • Teams aligned to US time zones to provide up to 24/7 coverage and real-time communication with our clients.
  • Transparent reporting, KPI dashboards, and SLA guarantees

Most importantly, OnQ Global focuses on sustainable results: reduced overhead, improved satisfaction metrics, and lasting operational efficiencies.

We are an international award-winning company with over a decade of experience bringing a range of labor and technology solutions to help our clients reduce costs, increase revenue and enhance the satisfaction of their  customers and patients. What can Q do for you? Give us a call and let’s find out.

Sean D Hammerle, President
OnQ Global, Inc

OnQ Global Home Awards

Why OnQ Global?

Why Trust OnQ Global?

We are more than a vendor; we are a strategic partner.

What makes OnQ Global different?

  • Award-winning performance recognized by Contact Center World
  • Customer service excellence built into every service interaction.
  • Teams aligned to US time zones to provide up to 24/7 coverage and real-time communication with our clients.
  • Transparent reporting, KPI dashboards, and SLA guarantees

Most importantly, OnQ Global focuses on sustainable results: reduced overhead, improved satisfaction metrics, and lasting operational efficiencies.

We are an international award-winning company with over a decade of experience bringing a range of labor and technology solutions to help our clients reduce costs, increase revenue and enhance the satisfaction of their  customers and patients. What can Q do for you? Give us a call and let’s find out.

Sean D Hammerle, President
OnQ Global, Inc

OnQ Global Home Awards

Why OnQ Global?

Why OnQ Global?

We are more than a vendor; we are a strategic partner.

What makes OnQ Global different?

  • Award-winning performance recognized by Contact Center World
  • Customer service excellence built into every service interaction.
  • Teams aligned to US time zones to provide up to 24/7 coverage and real-time communication with our clients.
  • Transparent reporting, KPI dashboards, and SLA guarantees

Most importantly, OnQ Global focuses on sustainable results: reduced overhead, improved satisfaction metrics, and lasting operational efficiencies.

We are more than a vendor; we are a strategic partner.

What makes OnQ Global different?

  • Award-winning performance recognized by Contact Center World
  • Customer service excellence built into every service interaction.
  • Teams aligned to US time zones to provide up to 24/7 coverage and real-time communication with our clients.
  • Transparent reporting, KPI dashboards, and SLA guarantees

Most importantly, OnQ Global focuses on sustainable results: reduced overhead, improved satisfaction metrics, and lasting operational efficiencies.

Comments from Our Partners!

❝ We’ve been so pleased with our partnership with OnQ Global, Inc. We had a chronic high phone abandonment rate that they resolved within a few short weeks. Their customer service and work culture are so positive that it’s a joy to work with them—from their leadership team to their individual customer service agents! ❞

Julie Parkinson, Administrative Director, Specialty Physician Services Comanche County Memorial Hospital
❝ Working with OnQ Global, Inc. for nearly 10 years has been one of the easiest and best relationships that I have had the pleasure of having in this industry. From the executive level down to the agent level, it is clear to see that everyone involved in the company cares at a deep level about doing business the right way. Any request I have made has been met—and then exceeded my expectation. ❞
Jeff Battle, Customer Service Manager MSN Healthcare Solution
❝ Partnering with OnQ Global, Inc. has been outstanding for Dexios. Their constant support, dedication, and willingness to go above and beyond have been crucial to our success over the past two years. As we celebrate this milestone anniversary, we’re thrilled to expand our collaboration with OnQ Global, Inc. into another department, showing our confidence in their services. Working with OnQ Global, Inc. has been enjoyable, with smooth communication, easy operations, and a reassuring partnership. ❞
Billie Artcliff, RCC, President Dexios Radiology Billing
❝ OnQ Global, Inc.’s approach to outsourcing is refreshing. Their personal experience in healthcare revenue cycle management, coupled with a college-educated workforce in a U.S. time zone, creates an invaluable and seamless partnership. ❞
Zaid Kazzaz, CEO Radiology Partners Management Group
❝ When OnQ Global, Inc. is mentioned, three words come to mind: expertise, committed, and effective. I’ve had experience with other outsourcing vendors, and when I compare OnQ Global, Inc. to their competitors in the market, they rise to the top because they demonstrate results. The support that OnQ Global, Inc. provides their internal staff fosters professional growth, which allows their partners to be supported in a way not found elsewhere. OnQ Global, Inc. is a true business partner, and I would recommend anyone to use their patient services call center. Given the choice, I would choose OnQ Global, Inc. again. ❞
Senior Operations Manager, National Radiology Billing Company
❝ When we began our partnership with OnQ, we had extremely high expectations related to customer service. What we were not expecting was the depth of knowledge of medical billing that each agent possesses. This detailed knowledge of billing, coupled with OnQ’s focus on service, has made all the difference. Because OnQ understands billing at all levels—from the agent to the executive team—they appreciate what is at stake where patient satisfaction is concerned and are committed to our success. This is a great partnership! ❞
Vice President of Technology, National Billing Company
❝ I want to thank each and every one of you for all you do. This week was the first time since I have worked at this organization that we took 100% of the calls presented to us… this is a great accomplishment! This could never happen without the great partnership that we have with OnQ and their staff in Panama. Thank you all so much, and everyone should get a pat on the back for a job well done! ❞
Patient Services Manager, National Billing Company

Comments from Our Partners!

❝ We’ve been so pleased with our partnership with OnQ Global, Inc. We had a chronic high phone abandonment rate that they resolved within a few short weeks. Their customer service and work culture are so positive that it’s a joy to work with them—from their leadership team to their individual customer service agents! ❞

Julie Parkinson, Administrative Director, Specialty Physician Services Comanche County Memorial Hospital
❝ Working with OnQ Global, Inc. for nearly 10 years has been one of the easiest and best relationships that I have had the pleasure of having in this industry. From the executive level down to the agent level, it is clear to see that everyone involved in the company cares at a deep level about doing business the right way. Any request I have made has been met—and then exceeded my expectation. ❞
Jeff Battle, Customer Service Manager MSN Healthcare Solution
❝ Partnering with OnQ Global, Inc. has been outstanding for Dexios. Their constant support, dedication, and willingness to go above and beyond have been crucial to our success over the past two years. As we celebrate this milestone anniversary, we’re thrilled to expand our collaboration with OnQ Global, Inc. into another department, showing our confidence in their services. Working with OnQ Global, Inc. has been enjoyable, with smooth communication, easy operations, and a reassuring partnership. ❞
Billie Artcliff, RCC, President Dexios Radiology Billing
❝ OnQ Global, Inc.’s approach to outsourcing is refreshing. Their personal experience in healthcare revenue cycle management, coupled with a college-educated workforce in a U.S. time zone, creates an invaluable and seamless partnership. ❞
Zaid Kazzaz, CEO Radiology Partners Management Group
❝ When OnQ Global, Inc. is mentioned, three words come to mind: expertise, committed, and effective. I’ve had experience with other outsourcing vendors, and when I compare OnQ Global, Inc. to their competitors in the market, they rise to the top because they demonstrate results. The support that OnQ Global, Inc. provides their internal staff fosters professional growth, which allows their partners to be supported in a way not found elsewhere. OnQ Global, Inc. is a true business partner, and I would recommend anyone to use their patient services call center. Given the choice, I would choose OnQ Global, Inc. again. ❞
Senior Operations Manager, National Radiology Billing Company
❝ When we began our partnership with OnQ, we had extremely high expectations related to customer service. What we were not expecting was the depth of knowledge of medical billing that each agent possesses. This detailed knowledge of billing, coupled with OnQ’s focus on service, has made all the difference. Because OnQ understands billing at all levels—from the agent to the executive team—they appreciate what is at stake where patient satisfaction is concerned and are committed to our success. This is a great partnership! ❞
Vice President of Technology, National Billing Company
❝ I want to thank each and every one of you for all you do. This week was the first time since I have worked at this organization that we took 100% of the calls presented to us… this is a great accomplishment! This could never happen without the great partnership that we have with OnQ and their staff in Panama. Thank you all so much, and everyone should get a pat on the back for a job well done! ❞
Patient Services Manager, National Billing Company

Global Presence, Local Impact

With service centers in Panama, Kenya and India, OnQ Global delivers world-class call center solutions with cultural fluency, bilingual agents, and 24/7 coverage. Our infrastructure supports US and European clients while maintaining compliance and performance.

We scale with your growth and adapt to your industry’s demands, delivering agile, secure, and impactful services.

OnQ Global Leadership

Global Presence, Local Impact

With service centers in Panama, Kenya and India, OnQ Global delivers world-class call center solutions with cultural fluency, bilingual agents, and 24/7 coverage. Our infrastructure supports US and European clients while maintaining compliance and performance.

We scale with your growth and adapt to your industry’s demands, delivering agile, secure, and impactful services.

OnQ Global Leadership Image

Global Presence, Local Impact

With service centers in Panama, Kenya and India, OnQ Global delivers world-class call center solutions with cultural fluency, bilingual agents, and 24/7 coverage. Our infrastructure supports US and European clients while maintaining compliance and performance.

We scale with your growth and adapt to your industry’s demands, delivering agile, secure, and impactful services.

OnQ Global Leadership Image

Testimonials

Comments From Our Partners!

❝ We’ve been so pleased with our partnership with OnQ Global, Inc. We had a chronic high phone abandonment rate that they resolved within a few short weeks. Their customer service and work culture are so positive that it’s a joy to work with them—from their leadership team to their individual customer service agents! ❞

Julie Parkinson, Administrative Director, Specialty Physician Services Comanche County Memorial Hospital
❝ Working with OnQ Global, Inc. for nearly 10 years has been one of the easiest and best relationships that I have had the pleasure of having in this industry. From the executive level down to the agent level, it is clear to see that everyone involved in the company cares at a deep level about doing business the right way. Any request I have made has been met—and then exceeded my expectation. ❞
Jeff Battle, Customer Service Manager MSN Healthcare Solution

The quality of resources that OnQ Global provides my business is superb. The OnQ Global onboarding process produces exactly what we are looking for from skills to communication abilities. In the past 20 years I have worked with over 15 offshore companies, I can honestly say that OnQ Global is the easiest to work with and provides the best talent. ❞

Brian Beard , CEO, 4TS
❝ Partnering with OnQ Global, Inc. has been outstanding for Dexios. Their constant support, dedication, and willingness to go above and beyond have been crucial to our success over the past two years. As we celebrate this milestone anniversary, we’re thrilled to expand our collaboration with OnQ Global, Inc. into another department, showing our confidence in their services. Working with OnQ Global, Inc. has been enjoyable, with smooth communication, easy operations, and a reassuring partnership. ❞
Billie Artcliff, RCC, President Dexios Radiology Billing
❝ OnQ Global, Inc.’s approach to outsourcing is refreshing. Their personal experience in healthcare revenue cycle management, coupled with a college-educated workforce in a U.S. time zone, creates an invaluable and seamless partnership. ❞
Zaid Kazzaz, CEO Radiology Partners Management Group
❝ When OnQ Global, Inc. is mentioned, three words come to mind: expertise, committed, and effective. I’ve had experience with other outsourcing vendors, and when I compare OnQ Global, Inc. to their competitors in the market, they rise to the top because they demonstrate results. The support that OnQ Global, Inc. provides their internal staff fosters professional growth, which allows their partners to be supported in a way not found elsewhere. OnQ Global, Inc. is a true business partner, and I would recommend anyone to use their patient services call center. Given the choice, I would choose OnQ Global, Inc. again. ❞
Senior Operations Manager, National Radiology Billing Company
❝ When we began our partnership with OnQ, we had extremely high expectations related to customer service. What we were not expecting was the depth of knowledge of medical billing that each agent possesses. This detailed knowledge of billing, coupled with OnQ’s focus on service, has made all the difference. Because OnQ understands billing at all levels—from the agent to the executive team—they appreciate what is at stake where patient satisfaction is concerned and are committed to our success. This is a great partnership! ❞
Vice President of Technology, National Billing Company
❝ I want to thank each and every one of you for all you do. This week was the first time since I have worked at this organization that we took 100% of the calls presented to us… this is a great accomplishment! This could never happen without the great partnership that we have with OnQ and their staff in Panama. Thank you all so much, and everyone should get a pat on the back for a job well done! ❞
Patient Services Manager, National Billing Company

We’ve been working with OnQ Global for some time now, utilizing their team for a range of roles from data research to social media management. Our experience has far surpassed expectations. Their professionalism and responsiveness are unmatched by any offshore provider I’ve worked with in the past 15 years. ❞

Brian Beard , CEO, 4TS